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Appropriate
"tone of voice" and content
For
most users, email is a form of communication that
lies somewhere between a telephone call and a
written memo. When accompanied by an attachment,
a short email can even function like a PostIt™
note. It's important, however, not to abuse the
informal quality of email communications. Here
are some examples of poor email netiquette to
avoid:
-
•
SHOUTING. Typing in all caps (capital letters)
is considered shouting. Don't … it's rude. Typing
an entire message in all caps also makes it
very difficult to read.
• No punctuation or capital letters. like all
caps the lack of any punctuation at all is also
very difficult to read and worse it can make
you look lazy or unschooled so don't do it,
thank you.
• Including information that would embarrass
you or others if the whole world saw it. Legends
abound regarding sensitive emails that were
accidentally broadcast to whole companies or
sent to the wrong party. Remember that an email
is a permanent written record. More important,
an email can easily be forwarded to other parties,
and you have absolutely no control over that
possibility.
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